Keeping your BoxLock charged is an important step in being able to properly secure deliveries. There are a couple of ways to determine if your BoxLock is charging.

  1. The easiest way is to connect to your lock over Bluetooth, if charging you'll see a charging icon located next to the image of your BoxLock on the app home screen
  2. The other way to tell is after plugging in your BoxLock, look at the bottom. If you can see a green light coming through the holes, your battery is charging.

Charging your BoxLock to full should not take more than a couple of hours. If you're interested to check the status of your battery there should be a meter next to the image of your BoxLock on your app home screen. (This will not display current battery life if plugged in, instead icon will change to indicate charging)

If you find you are still having trouble determining if your lock is properly charging please contact us for further assistance. You can reach us via Chat on the bottom right hand side of your screen, email (info@getboxlock.com), or via Facebook / Twitter.

Did this answer your question?