Quitting your app completely helps refresh the connection between the app and your lock. A lot of the time, quitting your app entirely and reopening it will free up any issues you may encounter. Follow this guide to quit your BoxLock app:

For iPhone 8 or earlier:

  1. - On an iPhone X or later, from the Home screen, swipe up from the bottom-left corner of the screen and pause slightly in the middle of the screen.
    - On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
  2. Swipe Right or left to find your BoxLock App
  3. Swipe up once you have found your BoxLock app to close it
  4. Re-open your BoxLock App

For iPhone X:

  1. From the home screen, swipe up and pause
  2. Firmly touch and hold your BoxLock App, then tap the close button in the top left. (Looks like a red circle with a line in it)
  3. Re-open your BoxLock App

If you are still having trouble quitting your app, please contact us for further assistance. You can reach us via Chat on the bottom right hand side of your screen, email (info@getboxlock.com), or via Facebook / Twitter.

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