BoxLock has the ability for multiple devices within your household to access it, allowing up to 5 people to secure their deliveries with one BoxLock. To get the best experience for using multiple devices follow these tips:

  1. When setting up your BoxLock account for the first time, don't use someone's personal email address. Create a new email address for the main account (Gmail recommended) and share your password with your housemates.
  2. Have each member of your household with an Amazon Prime Account add their Amazon account when setting up Effortless Tracking. While only one user is required for UPS, USPS, and FedEx.
  3. When Linking your Email Addresses, make sure you follow this step for each member of your household who will be using BoxLock to secure deliveries. (This is where they will use their personal email addresses.)

If you have followed these tips then you should now be able to access your BoxLock from all devices within your household.

If you find you are still having trouble with using your BoxLock across multiple devices please contact us for further assistance. You can reach us via Chat on the bottom right hand side of your screen, email (, or via Facebook / Twitter.

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