BoxLock will only work on a 2.4Ghz connection. Making sure you are connecting to the correct wireless network is imperative to getting your BoxLock up and running so you can start securing deliveries.

The best way to determine the name of your 2.4Ghz WiFi Network is:

  1.  First go to your Available Network list on your phone
  2. Look for any available Networks with your WiFi name
  3. How many do you see?
       A. I see one network with my WiFi name - You are good to go on that                          connection.
       B. I see more than one network with my WiFi name - Choose the WiFi that is not         5Ghz (If you have one that says 2.4Ghz select that one)

This will help you when you get to your Network Details screen in your app. Be aware, BoxLock may try to auto connect to your 5Ghz network. If it does this you will have to manually enter your WiFi Network name.

If you need further help determining your connection type, please contact us for further assistance. You can reach us via Chat on the bottom right hand side of your screen, email (, or via Facebook / Twitter.

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