Account and Device Setup

Step-by-step instructions to get your lock set up and ready to start securing your packages.

15 articles in this collection
Written by Ross Ruffkess and Brad Ruffkess

First Time Setup

Creating a BoxLock Account

First time setup is simple and quick. Follow this guide to get started

Written by Ross Ruffkess
Updated over a week ago

Waking your BoxLock

When you first receive your BoxLock it may arrive in sleep mode, follow this guide to wake it.

Written by Ross Ruffkess
Updated over a week ago

How to secure your storage box

In this video, you can see two different ways to secure your Storage Box

Written by Brad Ruffkess
Updated over a week ago

Account Setup

Common IMAP Hosts

Find your IMAP host in the list below, please make sure there aren't any additional steps required.

Written by Ross Ruffkess
Updated over a week ago

Removing Email Addresses Attached to Your BoxLock

If you ever have to unlink an email account from your BoxLock follow this easy guide

Written by Ross Ruffkess
Updated over a week ago

Password Reset

If you ever need to reset your password for any reason, learn how in this article.

Written by Ross Ruffkess
Updated over a week ago

Setting up an Alternate Email Address and Automatic Forwarding

Setup a separate account for login and delivery notifications, and forward those messages to your main account so you don't miss a thing!

Written by Ross Ruffkess
Updated over a week ago

Device Setup

Connecting Your BoxLock to Your App

Link your BoxLock to your account to start securing packages

Written by Ross Ruffkess
Updated over a week ago

Connecting to Your BoxLock via Bluetooth

Connect to your BoxLock via Bluetooth with this easy guide

Written by Ross Ruffkess
Updated over a week ago

Using your BoxLock Across Multiple Devices Within your Household

To get the best experience for using multiple devices follow these tips.

Written by Ross Ruffkess
Updated over a week ago

Removing a BoxLock Attached to Your Account

Follow this easy guide to remove a BoxLock already linked to your account

Written by Ross Ruffkess
Updated over a week ago

Updating your BoxLock's Firmware

Follow this easy guide to check for firmware updates and apply them.

Written by Ross Ruffkess
Updated over a week ago

Battery

How Much Battery Does my BoxLock Have Left?

This article will help you determine how much battery life is left in your BoxLock so you know if you need to recharge or not

Written by Ross Ruffkess
Updated over a week ago

How do I Know if my BoxLock is Charging?

There are a couple of ways to identify when your lock is charging, here's how

Written by Ross Ruffkess
Updated over a week ago

My BoxLock isn't Charging Correctly

You've been charging your BoxLock but the battery levels haven't changed, here's a simple fix.

Written by Ross Ruffkess
Updated over a week ago