If you've recently changed your WiFi name or password and are unable to update your information via the WiFi settings you will have to remove your lock from your account and add it back. You can find the guides below:

  1. Removing a linked BoxLock from your  email account
  2. Linking a BoxLock to your email account

That's it! You should now be ready to start securing your packages again!

If you are still having trouble connecting to your WiFi please contact us for further assistance. You can reach us via Chat on the bottom right hand side of your screen, email (info@getboxlock.com), or via Facebook / Twitter.

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