If you find that your BoxLock is unresponsive to Bluetooth or the scanner won't turn on, please follow the guide below to reboot your BoxLock:

  1. Quit your BoxLock app
  2. Hold the button down on top of your BoxLock for 10-15 seconds, until you hear a series of subsequent beeps
  3. Once reset, open your BoxLock app again
  4. Open your BoxLock via Bluetooth, then open your BoxLock via the Master Barcode
  5. If you're able to open your BoxLock you are back in business! 

Should you find that this reset did not work, please contact us for further assistance. You can reach us via chat on the bottom right hand side of your screen, email (info@getboxlock.com), or via Facebook / Twitter.

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